TO: Optus accounts. Re: Prepaid A/c 0423 248795

Dear Sirs/Mesdames,

I am writing to you in this matter because I find great difficulty in understanding Indian English -- which is all I seem to get from your helpline. The fact that I suffer from age-related hearing loss probably contributes to my incomprehension.

I want to know why all the money suddenly vanished from my a/c.

I use the phone only a little so when I checked a fortnight ago and found I had only $6 left, I did not use the phone subsequently. Yet my A/c was at zero this morning. Where did the money go?

I understand that I had until the 27th to top up so I discount the possibility that I had run out of time. If however that is the explanation, I think it is very petty and offensive that you stole that $6 from me. Please restore it to my account.