Friday, August 6, 2010

Gabba,  Brisbane
QLD 4102
6 August, 2010

Customer Relations

Dear Sir/Madam

I know from long experience that the ability of Optus to handle anything non-routine is close to zero but I am going to give it another try with you.  I hope I don't have to write to your Singapore parent this time.

Phone 33914*** is located at my address above.  The account was opened by Judith Marjory Burgess.  Judith left these premises 5 years ago and nominated me to run the account thenceforth.  If you look back you will see that I have paid all the bills for the service over the last 5 years.

I have no problem with that arrangement continuing but I do object to the large number of time-wasting promotional calls I get from  you  -- calls which ask for Ms Burgess.  I DO NOT WANT TO RECEIVE ANY PROMOTIONAL CALLS

If you need to change the account to my name to achieve that, so  be it, though I would like the number to be a "silent" one.  I note that I do already have an Optus mobile 0423248795.

Please put in an effort