Ben the bull-artist has shown what he is

Optus PR man "Ben" (ph. 9085 9197) thought he could palm me off with corporate emollient (not that he would be bright enough to know what that word means. It means "soft-soap", Ben). He was wrong. I wanted action, not verbal puffery. When I insisted that he track down the offensive member of Optus customer-relations staff, he simply hung up on me. That was all he had left in his repertoire after the bull did not work. Taking a real interest in a genuine customer complaint was beyond him.

Prior to that, however, he had promised me that he would get a member of Optus accounts staff to ring me and explain why the information on their account checking number (5555) had been wrong in my case.

Nobody has called. So Ben is not only a bullartist but he is someone who does not keep his word. I cannot say that I am surprised.

So Optus still has two problems: Rude staff and an accounts department that does not give customers accurate information. Time for me to get back to Singtel, I think. I am sure they would be horrified to hear what cowboys their Australian representatives are.