Letter to Prepaid mobile accounts, Optus
Re: 0423 248 xxx
What the hell is going on?
I received this morning a message on the above phone saying that my SIM card needed recharging. Yet I have used it hardly at all since the last recharge and it has remained in my possession at all times.
Then I rang the usual number to check on my account (5555) and was simply told that the number had been disconnected. No alternative number was provided. Is it chaos manor there?
If the card is indeed in need of recharge it may be connected with the recent Queensland service outage. Excessive billing at that time by you has been widely publicized. Failing that, someone else has hacked into my account. Please clarify this matter and provide me with a record of all alleged calls.
Unless the matter is resolved to my satisfaction I will have to conclude that I can no longer afford your dubious service. I will of course be posting this letter and your reply on my Optus blog:
Dr John Ray