Letter to Paul O'Sullivan, CEO, Optus
I am irate at a bit of systematic skullduggery you practice when your prepaid mobile phone users go online to get a recharge -- and I am thinking of drawing the attention of both ACMA and the TIO to it.
I believe in dialogue, however, so I will predicate my future action in the matter on your reply or non-reply to this letter.
I have prepaid mobile 0423 248 *** and when I last logged on to the net at optus.com.au/recharge the options presented allowed me only 30 days to use the recharge funds. I have had battles (which I won) with Optus since the year 2000 however so I was not going to lie down and take that. I wrote two letters querying the matter to your "help" staff and eventually someone rang me to let me in on the deep dank secret of how to get 6 months to use my recharge funds.
There is NOTHING on the recharge page to tell me so but if I change the default recharge from $20 to $30 an entirely new screen pops up and that screen allows a 6 month recharge. But even that screen does not SAY it provides a 6 month recharge. You just have to be "in the know" to realize what is happening.
It's no mystery what you are trying to do. You are trying to get less frequent users to waste their money by giving them insufficiant time to use their funds. In good Australian parlance, it is a RORT.
Unless you change BOTH screens to let customers know what is happening, look forward to a call from ACMA. And I think I might write to Singtel about you too.
You have just copped a $5 million fine for misleading and deceptive advertising. Do you want another one?