Wednesday, September 26, 2012
26 September, 2012
As you know from past correspondence, I have had great difficulty getting useful service out of my Optus wireless dongle. I use it to access the internet on a prepaid basis. A/c 93229678000112. During the month of May, however, I got some use out of it from time to time so I was rather of the view that I had finally cracked the system.
When I logged on this evening (26th) however, I was disabused of that notion. I logged on around 7pm and had great difficulty getting any connection at all. After repeated tries I did however get a connection. The connection did not allow me to load anything, however. Even Optuszoo would not come up! So that looked like an overload situation. I figured out however that maybe 7pm was a peak time and I might have better luck later.
I did. At 9pm I got connected straight away and even managed to log onto a page on the net. That was the sum of my success, however. I could not get onto any other pages. Overload was again the obvious diagnosis.
You obviously cannot provide the service you advertise so I think you should buy back my dongle.
In the absence of a constructive reply I will raise the matter with the TIO. I might let SingTel know too. You really are a disgrace.