TO:
Paul O'Sullivan
CEO
Optus
1 Lyonpark Rd
Macquarie Park
NSW 2113

PLEASE FIX OPTUS BUNGLE URGENTLY

Dear Sir,
I am writing to you because my attempt to get YOUR bungle fixed has already cost me significant money.  I spent so much time taking to your helpline that my mobile phone credit ran out.

The bungle is that landline 33914*** was disconnected and transferred elsewhere by you without authorization.  I want it back.  The account is jointly operated by Judith Burgess and myself.

I enclose the cheque you sent me.  Please cancel it and credit to my restored account.