Cable & Wireless Optus
Dear Mr Anderson,
I regret to advise you that the faith you have placed in Ms Narelle Culpan is misplaced. I wrote to you personally about the incredible bungling I have experienced from Optus and you handed my letter to her for response. She wrote back a most eloquent letter of apology but did NOTHING to fix the problem. Please hand the matter to someone more capable. I enclose further copies of the relevant correspondence.