Wednesday, December 1, 1999

Chris Anderson
Cable & Wireless Optus

Dear  Mr Anderson,
                        I regret to advise you that the faith you have placed in Ms Narelle Culpan is misplaced.  I wrote to you personally about the incredible bungling I have experienced from Optus and you handed my letter to her for response.  She wrote back a most eloquent letter of apology but did NOTHING to fix the problem. Please hand the matter to someone more capable.  I enclose further copies of the relevant correspondence.

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