Chris Anderson

CEO

Cable & Wireless Optus

                             PERSONAL

                                          

Dear  Mr Anderson,

                        I regret to advise you that the faith you have placed in Ms Narelle Culpan is misplaced.  I wrote to you personally about the incredible bungling I have experienced from Optus and you handed my letter to her for response.  She wrote back a most eloquent letter of apology but did NOTHING to fix the problem. Please hand the matter to someone more capable.  I enclose further copies of the relevant correspondence.