Moorooka, Qld, 4105
17 December
1999
Narelle
Culpan
Customer
Service
Optus
Re: (07)
38922313 Dear
Narelle,
Congratulations! You have finally done it. After two months,
innumerable phone calls and many letters I have finally got Optus to perform a
simple task -- bar STD calls from my phone.
You've really got some big brains working for you --or should I say
sleeping for you?
I now have a
harder one for you.
Ever since I
got the Optus cable in, my internet calls have kept dropping out. I get on to my ISP and the connection is
often cut within a minute. The ISP
techies tell me that it is an Optus problem that anyone with an Optus cable and
a modern (56k) modem tends to have.
For some
obscure reason Optus wires are not yet as good as Telstra wires at handling
modern internet traffic. I was not of
course warned of this gross inadequacy when I signed up for your service.
This seems
to me to be utterly disgraceful. Is Optus in the modern world or not? Do you only want to run a pre-internet
company? Are you total dinosaurs?
The effect
of your grossly incompetent service is that I have to keep ringing back to
re-establish my internet connection. You
force me to make two or three calls where one should do. This doubles or trebles my phone bill -- to
your obvious dishonest benefit. You are
in effect stealing from me. You are no better than pirates.
Please
advise when this problem will be fixed and credit me for at least 50% of the
calls I have made via your lines to my ISP (Ph. 07 3240 1500).
If you wish to contact me per
phone please try my mobile first: 0413 836248.
Otherwise try (07) 3892 2313. My Email address is:
Jonjayray@hotmail.com. Yours faithfully,
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