.,     Moorooka,

                                    Qld, 4105

                                    21 March 2000

Telecoms Ombudsman

                    Your Ref.: C/99/58155

Dear Mr. Pinnock,

....................

.....................

       I advise that the problem I had with Optus is now partially

solved in that I rarely now get my internet connections broken off. 

Neither I nor my ISP have made any changes to our systems recently so

Optus have obviously increased the capacity of their system recently or

otherwise got their act together.  My request now, therefore, is to

have all PAST call charges cancelled where the connection lasted for

less than 2 minutes.  I obviously could not do anything significant in

such a short time so such calls were obviously the ones I did not terminate myself.                                                    

       Yours faithfully,

       (Dr.) John RAY