., Moorooka,

                                    Qld, 4105

                                    29 March 2000

                                          

Dear Mr Wallace,

                        I have been extremely patient but Optus are still refusing to communicate with me in any way regarding my complaint against them.  Our official telecommunications regulator here in Australia (the TIO) has just told me that they are moving towards "raising a formal complaint against C&W Optus" in the matter so their ignorant approach is not going to get them far.  Are you aware of their swinish attitude to customers affected by the technical inadequacy of their systems?

                        They do appear to have made some improvements in their systems since I started complaining, as call dropouts during the internet "handshake" process are now rare.  The cure is not complete, however.  Just last Friday I had to make four calls (two each to two different ISPs) before I got a stable connection.

                        Please try and get these pig-headed ignoramuses to negotiate a settlement of this matter with me.

                        Yours faithfully,

        (Dr.) John RAY

Mobile Phone: 0413 836248;  Landline phone: (07) 3892 2313. 

Email: Jonjayray@start.com.au   or:  Jonjayray@hotmail.com   

                  Moorooka, Qld., 4105                         3 April 2000

               Re: 07 38922313

  

Michelle Ford

Customer Relations

Optus

                                        

Michelle,

May I quote you?  "C&W Optus now considers this matter closed". You were wrong, weren't you?  The TIO have now put you on the mat over my complaint.  When are you going to become a decent enough human being to treat your customers the way you would like to be treated?  Trying to fob people off with a heap of bullshit does you no credit and will not work in the long run anyway.

John Ray