Letter to Manager, Optus landline accounts
RE: 3391 xxxx
I draw your attention to the enclosed correspondence.
I strongly object to the time it took to restore my phone service. I was without use of the line for roughly a month and I advise that I will be deducting one month's rental charge from any future payments that I make. You may wish to pass an equivalent credit to the account to resolve the matter.
The other person in the building whom your technician apparently cut off (Mr. Miranda) had his service restored today by a Telstra technician without affecting my service. His experience in getting technical service that was both prompt and competent is a sad contrast with your performance in my case.