Letter to the TIO
Three weeks ago I wrote the enclosed letter to Optus. They have of course not replied.
They have however done SOMETHING. About a week ago I got a dialling tone back on my phone but the line was so noisy that the phone was still unusable.
Now today the snap crackle and pop is gone and my phone is completely "fixed"
They have fixed it, however, by cutting off the phone of someone else in the building and giving me his line. His phone is now dead.
That is so stupid that I am at loss to find words to describe it.
Since Optus will not communicate with me, would you PLEASE find someone at Optus capable of acting constructively in this matter? I fear that they will "fix" the other guy's line by cutting mine off again.
While you are talking to them you might suggest that they waive one month's line rental on my phone -- as that is roughly how long I had no use of it