To: Customer Relations, Optus
Re prepaid mobile 0423248xxx
I no longer have any faith in your online services so I am following up a complaint I submitted over the internet with this letter
Yesterday (3rd) I used my Mastercard to add a recharge of "$20 capped" (whatever that is) to my A/c. On ringing 555 however I found it had not gone through
Today (4th) I did the same thing again and suddenly found (via 555) that I had $100 of credit!
BUT the message said that I had only until Dec 18 2010 to spend the money. My recharge gave me only one extra week instead of the usual 6 months
I will raise this with the TIO unless you fix this BEFORE Dec 18. In anticipation of your incompetence, I am retaining a copy of this letter.
Dr John Ray