Dear Dr Ray
I am sorry to hear of your problems with Cable & Wireless Optus. I have passed your letter to my colleagues in the press office in Sydney. I hope they will be able to move things along for you.
Group Head of Media Relations Cable and Wireless plc +44 171 315 4495 firstname.lastname@example.org
Dear Mr Eustace
Thank you for your prompt reply to my email. I am glad that C&W have at least one decent and competent employee -- even if I did have to go half way around the world to find one.
(Dr.) JOHN RAY