Thursday, January 13, 2000

Dear Dr. Ray 
Thank you for your recent correspondence addressed to Mr Peter Eustace, Group Head of Media Relations, Cable & Wireless London and Mr Chris Anderson, Chief Executive Officer, Cable & Wireless Optus (CWO), highlighting your dissatisfaction with the CWO services. Due to the nature of the issues you have raised, your email has been forwarded to myself to ensure they are investigated and that appropriate action can be taken.
I will respond to your issues via email within 24 hours. 
Cable & Wireless Optus welcomes the opportunity to discuss ways in which it can improve its services for customers. 
Yours sincerely 
Michelle Ford 
National Customer Relations Manager 
Cable & Wireless Optus 
Tel : 61 2 9775 9050 
Fax : 61 2 9775 9077 
Email : 

Dear Dr. Ray 
Due to unforeseen circumstances, resolution of the matters you have raised will require further investigation. This will be completed by close of business Friday 14 January 2000.
Thank you for your assistance in this matter and please accept my apologies for the delay. 
Michelle Ford 

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