.,
Moorooka,
Qld, 4105
29 March
2000
Dear Mr
Wallace,
I have been extremely
patient but Optus are still refusing to communicate with me in any way
regarding my complaint against them. Our
official telecommunications regulator here in Australia (the TIO) has just told
me that they are moving towards "raising a formal complaint against
C&W Optus" in the matter so their ignorant approach is not going to
get them far. Are you aware of their
swinish attitude to customers affected by the technical inadequacy of their
systems?
They do appear to have
made some improvements in their systems since I started complaining, as call
dropouts during the internet "handshake" process are now rare. The cure is not complete, however. Just last Friday I had to make four calls
(two each to two different ISPs) before I got a stable connection.
Please try and get these
pig-headed ignoramuses to negotiate a settlement of this matter with me.
Yours faithfully,
(Dr.) John RAY
Mobile
Phone: 0413 836248; Landline phone: (07)
3892 2313.
Email:
Jonjayray@start.com.au or: Jonjayray@hotmail.com
Moorooka,
Qld., 4105 3
April 2000
Re: 07 38922313
Michelle
Ford
Customer
Relations
Optus
Michelle,
May I quote
you? "C&W Optus now considers
this matter closed". You were wrong, weren't you? The TIO have now put you on the mat over my
complaint. When are you going to become
a decent enough human being to treat your customers the way you would like to
be treated? Trying to fob people off
with a heap of bullshit does you no credit and will not work in the long run
anyway.
John Ray
