Tuesday, October 21, 2008

Account checking service disconnected without warning

Holders of Optus prepaid mobile accounts used to be able to ring 5555 and get an immediate readout of how much money was left in their account. Telstra has a similar service on 1258888.

Sometime in the last week or so the Optus service has simply vanished -- with no redirect.

So I had to go online and spend half an hour setting up the service there. I now need a username and password to retrieve info that I once got simply by dialling 4 numbers.

Optus really have utter contempt for their customers.


How about that! The new number is 555. I used the old number lots so I know what it was. I have it written down in front of me.

But it took a commenter here to advise me of the change.