Thursday, July 13, 2000

                                    Qld, 4105
                                    13 July 2000
Michelle Ford
Dear Michele,
                        The incompetence of Optus seems to know no bounds.  In response to a high-level complaint levelled against you by the TIO, you finally agreed around a month ago to credit my
account with $140 to compensate for all my dropped internet connections.  Yet my statement just received shows no such credit.  Please have another go at getting it right.  Your stupidity in this matter just makes extra work for all your staff.  I will let Mr Wallace in London know of your folly
                        (Dr.) John RAY