Morooka,

                                    Qld, 4105

                                    9 December, 1999

Chris Anderson

CEO

Cable & Wireless Optus

                             PERSONAL

                                           

Dear  Mr Anderson,

                                    Why do you keep handing over complaints to the feather-brained Ms Narelle Culpan?  She is polite but seems to lack any other skills, knowledge or abilities.  There is obviously a fault in your system which causes STD barring to be ineffective so please hand my problem over to a technically competent person.  There must be someone at Optus who knows what they are doing.  For your reference I enclose another copy of one of the unanswered letters I have sent to Optus in this connection.  I advise that I will not be paying either of the enclosed bills until the fault is fixed.