Moorooka 4105

                            27 Sept 2000

Michelle Ford Optus

Michelle,

You seem to have have entrusted my recent enquiry to a Paul Kennedy.  Mr Kennedy seems to have a bad case of the familiar Optus complaint of ignoring customers.  I reproduce below the relevant correspondence.  Please give Mr Kennedy a kick where he needs it.  If I do not soon get some sort of reply to my email of 18th., I will have to restart the familiar TIO merrygoround.  You lost the last two rounds so do try to be smarter this time.

Yours faithfully,

John Ray                   (07 - 38922313)