Thursday, January 17, 2008

Contacting Optus

I had the rare privilege of a phone call from Octopus yesterday -- a guy who even gave me his number to call him back on: 02 8085 9197.

His call was in response to my letter to the TIO. He noted, rightly, that most of my complaint had already been sorted out as a consequence of my email to Singtel, the parent company of Optus. I think it is now the third time that I have had to write to Singtel to get basic civility out of Optus. They really are meatheads there but the polite Chinese in Singapore hold them to a higher standard.

I did however insist to my caller that the meathead who replied to my initial complaint by sending me a blank letter with only the date and my name on it should be traced and transferred to less demanding duties. We will see what becomes of that.

The meathead's actions did of course constitute a very vivid message about how contemptible and unworthy of reply he thought my complaint to be.

It reminds me of a time many years ago when I had some sort of disputation with a person of European origin. He disliked my letter of complaint so much that he sent it back to me torn into pieces by way of reply.

I must have incensed him rather much, however, as he also sent me a letter of his own a few days later abusing me.

I of course then tore HIS letter into pieces and sent it back to him! I learn fast!

But, getting back to Optus: One of their peculiarities is that they often send out letters with no return address on them! They do not even give a phone number -- mighty strange for a phone company! They just do not be want to be bothered by the unclean herd who are their customers.

So I note with some glee that the clever-dick blank letter that I received was on a letterhead that DOES give contact details. It says that their address is 367 Collins St, Melbourne, Victoria, 3000 and that their P.O. Box is: Box 53, Collins St West, 3000. And their phone is 03 9233 4000.

What a treasure-trove of rare information!

Hey! There is a fax no. too: 9233 4900

Give 'em hell!


Anonymous said...

Funny stuff mate. You may want to check out forums if you haven't already, rampant incompetence is the norm for telcos.

Anonymous said...

i feel your frustrations john. i have been enraged many times in the past few months since inviting optus into my world. what a huge mistake that was, i regret it daily. I think it is just part of a bigger problem in Oz which is that companies in general do not value there customers...there needs to be a service revolution i say!!! Scott

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