Dear Dr Ray

I am sorry to hear of your problems with Cable & Wireless Optus. I have passed your letter to my colleagues in the press office in Sydney. I hope they will be able to move things along for you.

Peter Eustace

Group Head of Media Relations Cable and Wireless plc +44 171 315 4495 peter.eustace@plc.cwplc.com

Dear Mr Eustace

                        Thank you for your prompt reply to my email.  I am glad that C&W have at least one decent and competent employee -- even if I did have to go half way around the world to find one.

                        Regards

                        (Dr.) JOHN RAY