Moorooka,
Qld, 4105
19 Jan
2000
Michelle
Ford
Optus
Re: 07 3892 2313
Dear
Michelle,
Well, yesterday was
definitely the day when Optus finally decided to talk to me. It took me an awful lot of emails to achieve
that end but I suppose I must see your various calls as progress of a sort.
I note however that:
A: My ISP
call dropout problem has not at all as yet been fixed.
B: You have
refused point blank even to discuss so far any reduction of my phone bill to
account for the many extra calls your touchy system has forced me to make.
I am most irritated by
BOTH these failures but advise that I will tolerate A: for the moment if you
fix B: promptly.
Unless you act soon,
however, I will have to take further action to energize you. I do, for instance, now appear to have the
email address of the CEO (Graham Wallace) of your parent company in London. You would not be pleased to hear the things I
am inclined to tell him about his Australian operation.
You seem very much
inclined to dismiss what I say but I advise you on this occasion to discuss
matters with Chris Anderson first if you are thinking of doing so again.
To assist your thinking
I reproduce below an email I sent first thing yesterday morning to Peter
Eustace in the UK. I would think of
sending something similar to Graham Wallace.
To contact me per phone
please try my mobile first: 0413 836248.
Otherwise try (07) 3892 2313. My
Email address is: Jonjayray@hotmail.com.
Yours faithfully,
(Dr.) John RAY
Dear Dr.
Ray
After
testing your Cable & Wireless Optus line we have found no fault.
Unfortunately, we are unable to assist you further with this matter.
I have
spoken with Flatrate regarding your service, who I believe will contact you
directly.
For any
further information please contact me directly on 02 9775 9050 or by
email.
Regards
Michelle
Ford
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